Master Class 2: How to Create a Culture of Accountability

Dwight Mihalicz,

Deeper Dive #1: Accountability: How to Create a Culture of Accountability

New series from Dwight Mihalicz – designed for management consultants

As consultants, we don’t have much authority within our client’s organization; we only have the authority that our clients give us. This limited power constrains us from directly implementing our recommendations by its very nature – we are external to the organization.
But what about within the organization? Does your client understand how accountability works in the organization? How can we as consultants help clients understand the nature of accountability? Even more so, how do we help our clients create a culture of accountability?

Effective Managers Announces Partner Firm Agreement with Growhmself SRL

Dwight Mihalicz,

Growhmself Consulting to provide Effective ManagersTM Manager Assessment and Effective Point of Accountability® services in Romania

Anca Bors meeting with Dwight Mihalicz in Milan, Italy at the CMC-Global Conference in 2018.

Bucharest, Romania. Dwight Mihalicz, President of Effective ManagersTM announced today the signing of a partnership agreement with Growhmself Consulting, based in Romania.

“We are delighted to welcome our first consulting firm from the European Union into the Effective ManagersTM family”, said Dwight Mihalicz. “Anca and I have worked very closely together as Board members on the CMC-Global Institute. In addition, she is the Treasurer of CMC-Global so we volunteer colleagues as well. Anca is a great addition to our team, and I know the methodology will serve her clients in Eastern Europe very well. ”

Employees Quit Managers, Not Companies — How Google Proved It with Data

Dwight Mihalicz,

Most of our information on manager effectiveness comes from surveys and monitoring workplace metrics. However, it is a problematic category of data to evaluate and analyze, because while good management practices exist, a lot will depend on what the employees perceive as beneficial.

But can a manager’s effectiveness at his job significantly affect whether an employee will stay with the company or quit? To answer this, we can take a look at Google’s Project Oxygen, which set out to prove that managers weren’t necessary, especially for a company with a flat organization. However, they managed to show the opposite.

How to Communicate Effectively with Your Clients

Emma Worden,

Successful communication is key to any healthy relationship, and your business clients are no exception. Establishing boundaries and clarifying expectations as soon as you start your business journey can help you avoid conflict and misunderstandings, and ultimately boost your retention rate simply thanks to your transparent approach.

However, even the best in the business can come across a more demanding client, an unexpected complaint, or merely a misunderstanding. In any case, you need to be able to resolve the issue quickly and efficiently without wasting your assets – and this is where your communication skills come to shine. Let’s see how you can set the stage for clear communication without your key messages getting lost in translation.

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