We recently conducted a comprehensive research study on managerial effectiveness with the University of Ottawa. Our research revealed that corporate support services—the systems put in place to support managers—are generally viewed as being unsupportive. In fact, only...
There has been some excellent work done in the last decade or two around clarifying how work flows through organizations and identifying processes. Identifying the steps involved in a particular organizational process (for example; an expense account payment process),...
As a consultant, I am invited into many organizations, and the number of committees I encounter these days astounds me. On one hand, I am an absolute fan of collaboration. Task forces, working groups, and project teams enable people to collaborate in a way that can be...
CEOs and Heads of HR are increasingly skeptical about employee engagement surveys. If you are reading this article, you are probably in that same camp. How can this be? We all know how important it is to have engaged employees. The research evidence is overwhelming....
What is the difference between success and effectiveness? In most organizations, and indeed in most human resources departments, the two terms are often thought of as synonymous. However, the truth is, success is not highly correlated to effectiveness. The...
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