When was the last time you approached a conflict expecting to do more listening than talking? Author Stephen Covey reminds us that, “Most people don’t listen to understand, they listen with the intent to reply.” Strong communication skills are critical to any...
A common issue with preparing managers is the fact that there isn’t sufficient attention given to the particular skill set and knowledge managers need to be successful. This relates directly to the three capabilities managers need to be effective: The ability to...
The concept of leadership is critically important in society. From one generation to the next, our leaders have built the world we know today. Leadership roles are all about an individual in a group stepping forward: partly because of skill, partly because of a...
Who do managers spend most of their time coaching and training? Do they give it all to their best performers or their worst performers? In most cases, the answer is the worst. Is this the right way for managers to be spending their time? Every effective manager wants...
There is no shortage of written work on both management and leadership, yet rarely in the literature are the two considered one and the same. Leaders are often depicted as charismatic individuals who inspire and motivate through a grand vision. Conversely, managers...
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