Successful communication is key to any healthy relationship, and your business clients are no exception. Establishing boundaries and clarifying expectations as soon as you start your business journey can help you avoid conflict and misunderstandings, and ultimately boost your retention rate simply thanks to your transparent approach.
However, even the best in the business can come across a more demanding client, an unexpected complaint, or merely a misunderstanding. In any case, you need to be able to resolve the issue quickly and efficiently without wasting your assets – and this is where your communication skills come to shine. Let’s see how you can set the stage for clear communication without your key messages getting lost in translation.